ESSENTIAL PRODUCTS FOR AN ACTIVE LIFE

Frequently Asked Questions

You should find the answer to most questions below. If you have additional questions, please contact us.

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FEATURES & USE

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Yes we do!  Click here to go to our CoreGear How-To Videos.

How do I properly pressurize my CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle?

Fill with water to the fill line, replace handle and screw on tightly making sure that lanyard/carrying strap is not caught in the threads, and pump 10 times.

How do I properly adjust the nozzle from Mist to Spray modes?

The brass tip is threaded for easy maneuvering between mist mode and spray mode. For misting, turn the nozzle tip all the way to the left. As you rotate the nozzle tip to the right, the mist will change to a spray.

May I leave my CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle inside a hot car and in direct sunlight?

Not advisable. Your new mister is made from high quality, heavy duty plastic. Still, it may be damaged and warp if left in direct sunlight inside a vehicle.

I just received my CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle and there appears to be water in it. Is it used?

We assure you, your CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle is brand new, never touched and never used. That being said, during the manufacturing process, testing is done to ensure proper function. You may find residual water droplets in the nozzle and bottle from this testing.

The brass tip of my nozzle came off during use. Do you offer replacement parts?

Yes we do! The nozzle tip is purposely designed to come off for cleaning. If your Mister is used in spray mode with the tip turned too far to the right, it may fly off. Order your replacement nozzle here.

If I damage my COREGEAR Mister do you offer replacement parts?

Yes, you can order replacement parts from us.

The nozzle on my CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle blows out in a steady stream instead of a fine mist, what can I do?

This usually indicates a clogged nozzle; these nozzles are very sensitive to hard water, and you should only use purified or distilled water in your mister to preserve the life of the nozzle. If tapping the nozzle on a hard surface to dislodge any mineral accumulation does not fix the problem, try soaking the nozzle in a small amount of distilled white vinegar overnight. In the event these methods do not restore your nozzle’s function, you may need to purchase a new nozzle here.

How do I replace the CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle nozzle?

First, remove the nozzle that is installed on the handle by unscrewing it in a counter-clockwise direction. The nozzle contains a white seal inside and when removed from the handle, the seal almost always remains inside the handle. Remove the white seal from the handle. Screw on the new nozzle onto the handle.

SAFETY

Can I use my CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle to drink from?

No. Your CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle is designed for skin hydration only. It is not advisable to be used to drink from.

Will hard water deposits collect in my CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle nozzle?

There are definitely possibilities of germs and bacteria collecting in the nozzle head so we suggest the following easy way to clean your product. The nozzle is where these germs and bacteria are going to collect so what we recommend is taking the nozzle off your product and soaking it for about 15 minutes in white vinegar. This will loosen any hard water deposits that may be carrying dirt. After soaking it, you gently tap the nozzle head so the unwanted matter falls out. Then give your nozzle a quick rinse and reconnect it to your mister. Taking this simple step will ensure a nice clean spray from your CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle.

What happens if I over-pressurize and/or over-fill my CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle?

The CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle is NOT a toy! COREGEAR recommends the bottle be filled to the fill line and pumped no more than 10 times. Any combination of over-filling and over-pressurizing may cause bottle to crack. Extreme over-pressurization may cause mister bottle to burst in rare cases. COREGEAR is not responsible for the misuse of the CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle. COREGEAR recommends that a parent or guardian explain to minors how to safely operate the CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle.

TROUBLESHOOTING

I am having a problem pressuCoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle, what can I do?

Unscrew the handle from the bottle. On the underside of the handle there is a lip. On the outside of the lip there should be a large black rubber O-ring that is removable–99% of the time problems pressurizing are due to missing this O-ring. If the O-ring is missing, please order a Replacement Handle.

How do I file a warranty claim under the CoreGear 1-year Replacement Warranty?

To activate the warranty process, send a photograph of the defective mister to warranty@coregearusa.com. We will then contact you with specific instructions on how to obtain a replacement.

What is CoreGear’s refund policy?

If you are not 100% satisfied with your CoreGear purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 60 days from the purchase date. Returned or exchanged products must be in original condition.

COMMERCIAL

Where can I buy CoreGear® USA Misters™ 1.5 Liter Personal Pump Mister & Sprayer Bottle?

Currently, CoreGear® USA Misters™ Personal Mister & Sprayer Bottles are easiest to buy online. Watch for the entire CoreGear line coming soon to a retailer near you! Better yet, tell your local store owner about CoreGear and have them contact us!

I am a store owner or other type of retailer. How can I become a CoreGear distributor?

All interested distributors are welcome to email us.

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FEATURES & USE

What is the CoreGear® Chillers™ Personal Cooling Towels made out of?

The towel is made from a highly absorbent fabric called Polyvinyl Acetate. This unique fabric is perfect to use when you want to stay cool but you don’t want to get your clothing or skin wet.

Should I wash my CoreGear® Chillers™ Personal Cooling Towel before using it?

Yes. We recommend that you machine wash your CoreGear® Chillers™ Personal Cooling Towel with mild detergent before first use. Though the fabric is colorfast, we recommend the first wash be done on its own to prevent dye from getting on other articles of clothing.

How do I activate my CoreGear® Chillers™ Personal Cooling Towel?

The towel is activated by wetting it, wringing it out, and giving it a vigorous shake or snap. The towel is made from a highly absorbent fabric called Polyvinyl Acetate. This unique fabric is perfect to use when you want to stay cool but you don’t want to get your clothing or skin wet.

How do I store my CoreGear® Chillers™ Personal Cooling Towel between uses?

Between uses, we recommend you wet the towel to make it damp, fold it, and place it in the zipper pouch that is provided. Leaving it unzipped will help to prevent mildew from forming.

My CoreGear® Chillers™ Personal Cooling Towel gets stiff as it dries. Is this typical?

Yes, Polyvinyl Acetate material hardens as it dries. When this happens, simply reactivate by wetting, wringing, and shaking/snapping the towel. Folding a hardened towel may cause damage.

Will the colors fade on my CoreGear® Chillers™ Personal Cooling Towel?

As with any fabirc, over time, the fabric colors will begin to fade. This will not affect the performance of your CoreGear® Chillers™ Personal Cooling Towel.

SAFETY

Should I rely on this product to reduce the effects of heat stroke or hot flashes?

While a cool compress will definitely aid in relief of these health issues, you should always consult your doctor to receive medical advice. This product is not a substitute for professional medical attention.

TROUBLESHOOTING

My CoreGear® Chillers™ Personal Cooling Towel has a mildew odor. How do I get rid of that smell?

Your towel should not be affected my mold, odor, or mildew. If this should occur, wash the product with liquid detergent or ammonia. As a last resort, use diluted liquid bleach
(1:5 parts water). This may cause color to fade. Always test on a small part before soaking the entire towel.

My CoreGear® Chillers™ Personal Cooling Towel is stuck together. What should I do?

Do not attempt to peel apart. Soak for about 5 minutes in warm water or run in a load of laundry. This should loosen the fabric and return it to full flexibility.

How do I file a warranty claim under the CoreGear® 1-year Replacement Warranty?

To activate the warranty process, send a photograph of the defective pack to warranty@coregearusa.com. We will then contact you with specific instructions on how to obtain a replacement.

What is CoreGear’s refund policy?

If you are not 100% satisfied with your CoreGear® purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 60 days from the purchase date. Returned or exchanged products must be in original condition.

COMMERCIAL

Where can I buy CoreGear® Chillers™ Personal Cooling Towels?

Currently, CoreGear® Chillers™ Personal Cooling Towels are easiest to buy online. Watch for the entire CoreGear® line coming soon to a retailer near you! Better yet, tell your local store owner about CoreGear® and have them contact us!

I am a store owner or other type of retailer. How can I become a CoreGear® distributor?

All interested distributors are welcome to email us.

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  • ABOUT US

    CoreGear® started with one simple need: The need to cool down on a hot day. When we discovered the simple, battery-free personal sports mister pump spray bottle technology, we were hooked, and we wanted to share it with the world...

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    Address

     231 E Alessandro Blvd., Suite A-200 Riverside, CA 92508

    Phone

     888.987.7701

    Email

     contact@coregearusa.com